Privacy Policy

1. Introduction

At Memories Alive, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Make a purchase (billing information, payment details)
• Contact our support team (name, email, message content)
• Subscribe to our newsletter (email address, preferences)

Content You Upload

When you use our Service, you upload photos and may provide additional information such as captions, music preferences, and video customization choices. We store this content securely to create your memory video.

Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create and deliver your memory videos
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send you updates, newsletters, and promotional materials (with your consent)
• Improve and optimize our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our Service (payment processing, cloud storage, email delivery)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Your uploaded photos and created videos are stored for:

• 30 days after video delivery for download access
• Indefinitely in your account library (until you delete them or close your account)

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

To exercise these rights, please contact us at privacy@memoriesalive.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Service.

9. Third-Party Services

Our Service uses third-party services, including:

• Stripe: For payment processing (see Stripe's Privacy Policy)
• Supabase: For authentication and database services
• Vercel: For hosting and deployment

These services have their own privacy policies governing their use of your information.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@memoriesalive.com
Address: 123 Memory Lane, San Francisco, CA 94102